Privacy Policy

Last updated: April 5, 2026

Information We Collect

Account Information

Name, email address, company name, and phone number when you create an account.

Call Data

Call recordings, transcripts, caller phone numbers, duration, and AI-extracted data such as caller intent and form responses.

Usage & Payment

Pages visited, features used, and interaction patterns. Payment processing is handled by a third-party processor — we never store your full card number.

How We Use Your Information

  • Provide, maintain, and improve our AI call automation services
  • Process calls and generate transcripts, analytics, and CRM data
  • Send service-related notifications and provide customer support
  • Detect, prevent, and address security threats and legal obligations

Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We implement regular security audits, access controls, and monitoring.

Data Sharing

We never sell your data. We only share with service providers (hosting, payments), when required by law, or during business transfers.

Your Rights

Access your personal data
Correct inaccurate data
Delete your data
Export data in a portable format
Object to or restrict processing
Withdraw consent

Data Retention

We retain your data while your account is active. Call recordings follow your plan settings. You can request deletion at any time.

Cookies

We use essential cookies for authentication and analytics cookies to improve the product. You can control preferences through your browser.

Children's Privacy

EmmaCall is not intended for individuals under 18. We do not knowingly collect data from children.

Changes

We may update this policy and will notify you by posting updates here with a new "Last updated" date.

Questions about your data?

Reach us at privacy@emmacall.com or visit our contact page.